Hold The Phone! (General)

A customer in front of you takes priority over a phone call!!! When you have a potential sale standing at your counter, they should always be your priority. Leave the phone to the answering machine, the UPS man can wait, because there is no task that is more important than serving the client who has come to your store, and is inquiring about purchasing your product. I marvel at the folks who find every reason imaginable to do something other than wait on a client…especially in today’s competitive economic environment. Are you losing the business right in front of you by concentrating on the potential business on the phone?